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By Laurel Hart, 11/18/2009

autoroute à emails...by Mzelle Biscotte

Emails and email newsletters are a type of content delivery that sometimes get overlooked in recommendations for reading and staying abreast of current news, what with Twitter, blogs and other social media channels driving an increasing part of the consumption and sharing of news. Why do I *like* getting more emails in my inbox?

1. There are some kinds of content I prefer in email form.
2. There are some emails that provide content I wouldn’t get or find through Twitter or blogs.
3. Well-done emails can function like a good editor, winnowing down the firehose of information into digestible, manageable pieces.

Here are a few recommendations for free emails and email newsletters that I find useful in my regular reading line-up:

Daily

• The 6 AM Cut from FT Alphaville: Current college or graduate students often ask about financial literacy, an area that I think is crucial for communicators of all stripes to understand, at least on a basic level. I get the FT Alphaville email daily from the Financial Times, and it’s a great summary of the top business and finance stories from around the world (although with a heavier weight on U.S. and European stories).
• Today’s Headlines from The New York Times: With a free account, it’s easy to sign up for a selection of the day’s headlines in email newsletter format. I try not to limit my categories too narrowly; I’m not the biggest sports fan, but I still like to get those headlines in the email as a way of keeping on top of various kinds of news. (I also get UrbanEye from the New York Times, a daily cultural email newsletter about topics and events in New York City.)
• Commentz from @PRSarahEvans (with help from @aerocles): A daily email of the “top 5 stories to comment on today.” Wish you had someone that would cull Twitter or your Google Reader for the few stories you really shouldn’t miss each day? That’s essentially what Sarah and David do with Commentz.

Weekly

• Chris Brogan‘s email newsletter, Behind the Scenes. Lots of great insight and tips that you don’t get from his blog.
• Stuart Elliot’s In Advertising weekly newsletter from The New York Times. Here’s a link to the November 16th issue as an example.

Monthly

• KD Paine‘s Measurement Standard newsletter. A wonderful resource on all things measurement-related.
• Spaeth Communications monthly Bimbo Newsletter: The Bimbo Newsletter and top Bimbo Award “recognizes dumb public comments made during the year. The criterion for nomination is that the speaker causes the listener to believe exactly the opposite of what is said. The award is a reminder that repeating negative words only reinforces the negative message as well as misses the opportunity to convey the right message to the reader or listener.” It’s an illuminating and often hilarious round-up of how not to communicate.
• The monthly newsletter from the McKinsey Quarterly, the business journal from McKinsey & Company.

I also get a few other newsletters about New York City or cultural topics, but these are the primary ones I receive and regularly consume for professional purposes. Are there others you find helpful? What am I forgetting?

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By Laurel Hart, 10/01/2009

I often get asked about my Twitter habits, by students and others. I spoke to a class earlier this week, and about half of the class’ 20 students had Twitter accounts, some using it more than others. But even for people who have had accounts for a little while, it can feel a bit like a foreign language. So, here are a few ways that I use Twitter, and I hope this is helpful. I’m not a Twitter power user (by any means), but so far this has worked for me.

The Tools

• Desktop Tool: I rarely use Twitter on the website itself. Twitter is built on an open API environment, which basically means that third parties can develop applications for it. On my desktop (I’m a Mac user, both professionally and personally), I use TweetDeck. I like that I can sort and see multiple columns simultaneously. I do use the standard columns (All Friends, Mentions and Direct Messages), and I’ve also created custom columns. I have a custom “Group” that I call “Personal Contacts” (more like “people I know in real life”), and include the people I want to make sure not to miss in the full stream. I also have “Search” columns set up for the name of our firm, as well as for some of our clients. (I’ve downloaded Seesmic, another desktop application that some people like [particularly for handling multiple Twitter accounts], but I haven’t tested it much yet.)
• Mobile Tool: Part of what has fueled Twitter’s growth is the ability to use and access it from mobile devices. I’m an iPhone user, and these days I’ve mostly been using Tweetie, more rarely using TweetDeck for iPhone. (I’m not crazy about Tweetie’s retweet [or RT] approach, but otherwise am mostly happy with it.) These applications aren’t free, but they do make using Twitter easier on the go. You can also use SMS text messages to send and receive certain content from Twitter. I have my Twitter settings set to receive Direct Messages (DM’s) also as a text message, but you should check your mobile plan to make sure that wouldn’t put you over your text message limits.
• Other Tools and Resources: There are a LOT of tools and services for Twitter. (In fact, Laura Fitton, aka @Pistachio, just started oneforty.com as a resource for Twitter apps, among other things.) But, I’ve found the following particularly helpful: TweetChat (for participating in/following Twitter chats); WTHashtag?! (for figuring out what particular hashtags mean); TweepML (for sharing lists of Twitter users); and Twictionary (dictionary for Twitter; some entries are a bit ridiculous, but still helpful). For searching Twitter, I use the standard Twitter search and occasionally Twazzup. (There are other ways to search Twitter too.) For a simple way to store and search my own tweets, which is hard to do on Twitter itself, I’ve added my Twitter feed to my RSS reader (Google Reader), and have found that to be very helpful. There are many other tools, like picture sharing tools, but these are ones I use more frequently.

The Technique

How I Read: One of the things I hear most often from newer Twitter users is how overwhelming the amount of content seems, even for people following <100 people. For me, I’ve found that part of the process is learning to let go, and acknowledging that there’s no way you can read everything. No day is exactly the same, but I generally read in this way:

1. Morning: I check Tweetie on my iPhone in the morning after I’ve scanned my email, sometime soonish after I wake up. I scan the full feed to see if there is any breaking news. I check my @replies to see if there’s anything waiting for me. And I double-check my direct messages, even though theoretically those should have come through as text messages as well.
2. When I Get to the Office: I wait and open Tweetdeck until after I’ve read and responded to emails. Then, I spend a good amount of time going through each column. This is probably the time of day I use Twitter in the most focused way. (I also do this before I go through my Google Reader.)
3. Throughout the Day: I keep Tweetdeck open but minimized, and resist the urge to open it too frequently. I generally check in about once an hour when I’m in the office, spending a little more time (10-15 minutes, say) over lunch and at the very end of the day, but try to set time limits for myself during those times.
4. Night: I check once more before bed in the same way I do in the morning.

How I Write:

1. I haven’t done a full analysis, but I’d estimate that about 1 in 10 of my tweets is personal. I use Twitter more for sharing resources, either direct links or retweets (RT) of content I think others may find useful and/or I think may have missed. I also use it to respond to and engage with people that I’m following – answering questions, engaging in discussion or commenting on something they’ve tweeted.
2. The majority of my client work is confidential, so generally speaking, I don’t tweet about my travel. If I’m going to Chicago, say, it’d be unlikely for anyone to figure out what client I’m going to see. But if I’m traveling to a smaller destination or a place where one company dominates, you won’t be hearing about it from me.
3. I also am a bit more careful than some I observe about writing about my personal activities. I’ve had jobs in the past where I had a few situations when someone was following me (not in the Twitter sense of “follow,” either) or paying undue attention to me, and it’s left me a little wary. What can I say, I’ve also lived in New York City long enough to take my personal safety seriously.

How I Find New People to Follow: (another common question from new Twitter users)

1. People Who Follow Me: I don’t follow everyone back that follows me, but I do look at each one and follow most people back if they: a) are real people; b) are not spammers (who I block and sometimes report); c) relate to my areas of interest (education, communications, public relations, social media, media & journalism, etc.); d) don’t have huge numbers of followers and aren’t just trying to drive up their numbers; and e) have a photo, a bio, and appear to actually be using Twitter (I look at their numbers of tweets). Note to new users: PLEASE add a bio and photo before you start following lots of people. Most people will not follow you back until you’ve included that information.
2. In the RT’s or in the Body of Tweets of People I Follow: If I see something interesting in a RT of someone I’m following, or if I see another user’s name mentioned in the body of the tweet, I’ll often click through to look at the original source of the tweet (or person mentioned), scan their bio and recent tweets, and decide if I want to start following them. (Note: if the other user’s name is at the very beginning of the tweet, as in an @ reply, you won’t see the message unless you’re already following that person, or if there’s some kind of punctuation mark before the @ sign (e.g. a period, comma, exclamation point, etc.). People add punctuation marks before their @ replies when they want it to appear to everyone.)
3. Events, Conferences, and Chats: If I’m at a conference, event or participating in a chat on Twitter, I’ll often find a number of new people that I want to start following. It’s a great way to meet others.
4. Blog Posts: As I’m reading blogs, I do pay attention if someone is mentioned in a post and there’s a link to their Twitter account.
5. Business Cards: More and more people are adding their Twitter names (and other social media account information) to their business cards, so sometimes I find new people to follow on Twitter because I’ve met them in real life.

There are many good blog posts, presentations and other good resources about Twitter out there. I’ve bookmarked many on my Delicious site, and you can do sub-searches under posts I’ve tagged with Twitter. Also, Shel Israel‘s book Twitterville is taunting me above my computer right now, waiting to be read.

This is a fairly long post, but what else would you add? Any other tips, services or tools that you find helpful?

Note: This is the first part in a series, spurred by a few questions from a graduate student, Stephen Woodall, at Purdue. Dr. Mihaela Vorvoreanu matched mentors with students in her Tech 621 class, and Stephen and I are paired for the semester. I had a number of pen pals growing up (Bindi in Australia, where are you now?), so this sort of feels like having a digital pen pal.